Mute Hostel Milfontes

This was by far the worst hotel we stayed in during our entire trip. The air conditioning and heating in our room did not work at all. Considering the season we were traveling in, this meant there was no way to heat the room. It was extremely cold, the bed linen was damp, and we barely slept at all. On top of that, there was only cold water coming out of the shower - hot water simply did not work. The breakfast was also a big disappointment. It was very basic and poor: only one type of cheese, one type of cold cuts, some jam, and only instant coffee. We have never been served instant coffee anywhere else in Portugal, and this was honestly the worst coffee we had on our entire trip. We tried to find a solution with the hotel because of the broken heating and the unacceptable conditions, but the staff was not helpful at all. They offered no solution and no refund. We eventually contacted Booking and thankfully got part of our money back through them. We would definitely not stay here again and cannot recommend this hotel to anyone. The many positive reviews are completely incomprehensible to us.

4 months ago

Where to start?! Vila Nova de Milfontes is an absolute gem that’s so worth visiting, and making your stay even better by staying at Mute. The staff is so friendly and helpful, it literally feels like you get a little family by booking. I ended up extending my stay no less than three times, and many others did the same. The hostel is clean, quiet, beautiful, spacious and just in a different league honestly. With a hot tub outside, a rooftop looking over the river, work out equipment, amazing breakfast, restaurant next door - you get everything here!!

5 months ago

Really disappointing experience at MUTE. When we checked in, the first room we were given had visible mold. We asked to change rooms, but the second room also had mold, so this clearly wasn’t an isolated issue. Later that evening we had an emergency with our dog and had to leave immediately to go to the vet. We did not stay the night. At the time, staff said the situation would be reviewed by management and that a refund or date change might be possible. After that, management never followed up. I waited over a week with no response and had to reach out again myself. Only then was I told that no refund would be given, despite acknowledging that we didn’t stay and that there were mold issues in both rooms. Between the condition of the rooms and the lack of communication or accountability afterward, this was a frustrating experience. I wouldn’t stay here again or recommend it.

3 months ago