Mountain Resort Feuerberg

Our experience at Feuerberg Resort did not live up to expectations. The ceiling in our room had a carpet hanging from it, which gave the space an odd and unattractive appearance. Dinner initially tasted good, but unfortunately it caused severe heartburn later that night and ended up being vomited. During breakfast, when we briefly got up to get more food, the staff removed our table setting — including cutlery, napkins, and even the sugar — before we returned. The service was not always as courteous as one might expect, particularly when we asked for a wine recommendation to accompany the fish. Additionally, part of the clientele came across as rather arrogant and self-important, which affected the overall atmosphere of the stay. While the hotel’s website is in English, it caters almost entirely to German-speaking guests. Most signs, written materials, and even the hotel map are only in German, leaving non-German speakers to guess their way around. Many staff members also struggle with English and can become impatient or frustrated. The experience overall was disappointing for the price paid.

I wish I could give 6 stars... Spent an absolutely amazing week here with family. Breathtaking views from the mountain, top-notch wellness facilities - infinity pool above the clouds, need I say more?

We stayed in the Alpine Hut Village and, while there were a few positives, the experience overall was disappointing for the price paid. On the upside, the public facilities are very good — the pools and saunas are excellent, and the food was consistently great. A few staff members were genuinely warm and welcoming. When we raised our concerns, the management seemed to genuinely care and tried to help, but unfortunately could not offer any practical solutions. The drawbacks, however, were quite significant. The rooms are dated and in need of renovation. Our room was not properly clean, and the mattresses in the kids’ room were old and lumpy. To the hotel’s credit, the staff immediately replaced the mattresses with new ones and cleaned the room, but at this price range we expected a higher standard from the start. There is also no air conditioning in the rooms or most hotel areas, which is not disclosed on the website. With no insect screens on the windows, opening them, for much needed fresh air in August, means letting in bees and mosquitoes. The Wi-Fi is weak and unreliable, often turns off; even the “VIP” hidden network offered by staff did not improve it. even if the internet is not a priority in such a vacation, the poor network made it close to impossible to plan activities, as even Google Maps often wouldn’t load. When we raised this with the general manager, his only response was, “I understand that Wi-Fi is something that is important for you...” — with no solution offered. While the hotel’s website is in English, it caters almost entirely to German-speaking guests. Most signs, written materials, and even the hotel map are only in German, leaving non-German speakers to guess their way around. Many staff members also struggle with English and can become impatient or frustrated. For a hotel in this price range, we expected basic amenities like working Wi-Fi, air conditioning, and a more inclusive guest experience. Compared to other hotels in Austria we stayed in — which were slightly less expensive yet far better in both comfort and service — this was a let-down.