In Gold Hotel & Spa

This Hotel is not 4 stars, perhaps could be 3, but even 2.... Disaster how the boss had the breakfast with only two persons in services for 2 hours plenty of diferent people. They cheat with the offers of pool and spa, not clear. Rooms very poor and bathroom little and poor. The boss in gerency is a incompetent with no dubt only looking to how was the breakfast organization, very hard and even dangerous for the workers who made a suffering day in last Christmas.

Of you're looking for a nice relaxing stay and enjoy some SPA time, do yourselves a favour and pick another hotel. I wouldn’t recommend this hotel, especially considering it’s rated as a 4-star property. I’ve stayed in 3-star hotels that offered a far better experience overall. The room was decent, though nothing special. The bathroom, however, was another story—the shower floor was falling apart and extremely slippery, which felt both unsafe and unacceptable for a hotel of this rating. The best part of the stay was the staff. Everyone we interacted with was very friendly and helpful, which unfortunately made the rest of the experience all the more disappointing. Breakfast was a letdown. There seemed to be a lack of staff, resulting in long waits for food refills and many tables left uncleared and unset, making it difficult to find a place to sit and eat. But the worst part by far was the so-called “spa.” You have to make a reservation, though it’s unclear why—there was absolutely no control over how many people were allowed in at a time. On our second visit, there were 11 people crammed into a small pool, including four kids loudly jumping into the water while their parents egged them on. My husband, another guest, and I were stuck in a corner, trying to relax but constantly having to move whenever the chaos got too close. To be clear, the problem isn’t with the kids being kids—it’s that this is meant to be a spa, not a regular pool. We specifically chose this hotel hoping for a relaxing spa experience. If we just wanted a loud pool environment, we would have picked a cheaper hotel with standard amenities. In my opinion, small children shouldn’t be allowed in a spa area, or at the very least, there should be designated time slots for families so that everyone can enjoy their stay in a way that suits their needs. Also, the water was cold. And the SPA in in another building. If it's raining, you'll have to walk in the rain. Also you have to walk up a bit to get there so it's not suitable for guests with reduced mobility. We didn't have to pay extra because the SPA was included in our reservation. However, it has a cost of 15 EUR per hour. This stay left us disappointed and frustrated. I can’t recommend this hotel to anyone looking for a relaxing getaway. The saddest part is there are previous reviews with the same complaints. So clearly the adminstration of this hotel has done nothing to improve it.

This was a real disappointment. The food was absolutely disgusting (we only ordered a pizza and vegetables) but we were so hungry we had to eat it anyway. The bathroom had mould in it. The furniture wobbled and was very poor quality. The TV didn’t work. The Air conditioner didn’t work. I am grateful we only booked one night because it was absolutely awful. I also woke up with bites all over my legs which I am worried are from bed bugs.