Tarzo, Italy
89 Località Fratta, 31020 Tarzo, ItalyRM
I recommend you go elsewhere, even if you have to pay a bit more as there are plenty of superior sites and more welcoming hosts. The positives are that the location by the lake is pleasant. The toilets and showers were clean. It provides an ACSI discount off season (although even with this I’d recommend finding an alternative site). The negatives are the extremely poor attitude of the owner to paying guests and the many rules. On arrival you’re informed of some of these rules and presented with 2 page printouts of them (tbf some of it was info). There was no smile or welcome from the receptionist or the owner when we checked in. It was very frosty and we felt like they didn’t want us to be there despite our attempts to be friendly. If you’re using an ACSI discount then you need to pay cash. Despite all the rules and info provided this was something we were only told about at checkout. She said ‘it’s in the book’, presumably referring to the ACSI handbook which we don’t have. Fortunately we had the cash or I’m sure the owner would have insisted on charging us full price. When I said that we hadn’t been told about this she said ‘well it’s because you get the discount’. I told her it wasn’t a problem but that it surprised me as no other site we’ve been to has enforced a cash rule when using the ACSI discount. She replied very curtly and aggressively ‘my campsite my rules’ to which I pointed at the myriad of rules posted on sheets everywhere and said ‘yes I can see that’. She unfortunately took umbrage at this and began a tirade about how customers were so disrespectful. Just to note that at no point had we broken any of her rules nor had she accused us of doing so. It was a bizarre encounter. As the discussion continued I tried to explain that e.g. having multiple notices about not defecating in the showers isn’t going to deter the kind of person who would do that but it isn’t very pleasant to know about as a normal customer. However she was becoming increasingly belligerent and the discussion was getting nowhere so I cut it short. As I was leaving she again shouted at me that guests are so disrespectful to which I replied she hadn’t shown me any respect or even a basic welcome. She had no answer to this and simply said that I shouldn’t stay again to which I confirmed I wouldn’t. After I left she shouted not to slam the door (which I didn’t) then as we drove off she came out of reception and gave us the v sign. This woman has obviously been traumatised by guest behaviour. You only need to read some of the other negative reviews to see how she responds to customer complaints (or even just customer suggestions). So… my advice is to spend your money elsewhere with someone who understands hospitality and doesn’t take your money then treat everyone like they’ve pooped in the shower! Update: Following the owner’s response, it’s evident that she has fabricated these events to align with her narrative. The facts are that this was a brief overnight stay. We arrived at 1800, and the only other guests we encountered were the couple we greeted who were checking in before us. The campsite was practically empty. The only staff members we encountered were the receptionist and the owner herself, both during check-in and check-out. This entire interaction started during check-out the following morning. There were no disturbances, issues, or inappropriate behavior on our part; she is simply fabricating these claims. She was unhappy that I informed her that we were made to feel unwelcome by both her attitude and the many rules. Furthermore, she still misunderstands the nature of our complaint. We didn’t engage in an argument regarding the payment method. I casually mentioned that it’s the first time we’d been asked to pay cash for an ACSI booking but that it wasn’t a problem. It was her subsequent attitude that was the issue, evidenced from her aggressive shouting, and abusive gestures as we departed. Conclusion We do not intend to return to the establishment, and I would recommend others to avoid it as well.
Nóra Csáfordi
We spent 2 nights at this camping. It is located in a beautiful place, the common areas(shower, toilet), the lake itself is great! (Finally a place where you can jump into the lake.. SO FUN! :) ) We are only started staying in campings, and this camping was our first outside of our home country. The rules for us are too much, but next time we know that we need to read the rules of each camping before booking anything, because there could be surprises... However our vacation here was wonderful despite the owner's attitude. The pitches were strange for us, because we used to stay in campings where you can find some kind of separation between the pitches. Here there is nothing, your neighbour will be your close neighbour. Maybe it is not strange, but for us was a bit lame. I love the idea of the trash-selection, and if we did not know something where to throw away, the staff helped us. We will not come back next time, because we need to use our car, our equipments and tents were created for a car and here this is prohibited to leave the car on the pitch. (Unless it is a caravan, campervan) Good advice for everyone who are planning to come here: read the rules at the website, and if you agree with them you will have a wonderful holiday!
Mijke Brocken
Most unfriendly owner ever, she yells at everyone and is completely losing it. Showers cold and warm en smelly. Restaurant closed. The campsite is old, not clean and we will never ever go back there. The owner, the man, was super friendly, his wife was really totally unfriendly also to kids. Never never again.
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