Premier Inn Fort William hotel

Had a great stay , the staff were helpful and the room was all fresh decorated and the bathroom was beautiful..I was looking forward to a bath after traveling and the lovely receptionist gave me bath salts.... how thoughtful. The bed was comfortable and the breakfast lovely and hot

I don't know how to start, we stayed in many Premier Inn hotels, we know it can be a good hotel with good food, but if the management don't care...it will be a bad experience. I will start with the room, not clean enough,the bathroom, the same( we had to buy bleach to use the toilet)also the restaurant managed very bad,we went there evening and morning breakfast. We paid for nothing... really bad breakfast... pffff don't go there.....shame, because Premier Inn can be really nice, clean and good food and drinks, definitly not this one! CHANGE THE MANAGEMENT!

Booked 3 nights but checked out after 2. Hotel is undergoing improvements but the room we were given were was run down! Corridor carpet was filthy. Bedroom: Stained walls, damp smelling, dirty, heating left off ( had to switch on ourselves) mould in bathroom, panel under sink fallen off, (I fixed that for them) hdmi socket under Tv damaged. Scorch marks on panelling where kettle sits. Low energy lightbulbs so lighting poor. Breakfast was a buffet style but food was stone cold and not good! Asked about food and waitress said it was because hot counter was not working so food wasted as was not eaten. Several other guests complained also. Checked in late on first night, stayed second thinking things might improve and cut our losses and left a day early. Online photos are very misleading and this should be explained to guests before booking as its clear not all rooms match the sales pitch.