Hotel Alphorn Gstaad

Good Hotel with comfortable beds. Friendly and attentive staff. Sauna and Vapor is small but good. Breakfast typically like in Switzerland. The restaurant offers nice food and good service indeed.

As soon as we arrived in the hotel , started a loud noise of a drill machine in the apartment above us. And it continues the morning after. It was impossible to stay in the room. The hotel should be closed if they want to do renovation work or they should not make the apartments in the same area available to guests. It was such a lack of respect, and the answer that we received from the receptionist was that they can’t do anything. We spent 20 days traveling around Switzerland and it was the first time that we faced such a situation!!! Besides all of that the hotel is far away from everything; the lovely downtown of Gstaad is 2 km away. The accommodation is medium and the towels are old. The breakfast is the poorest that we have had in Switzerland. I don’t recommend this hotel to anyone.

They canceled my reservation and gave my room to someone else. I had a booking confirmation received verbally on the phone and in an email for my son and I who were attending a wedding in Gstaad. They said I didn't have a confirmation because I hadn't given them my credit card when I called them yesterday to confirm my arrival. The person I talked to had my name but was not helpful. She said they gave my room away and had no rooms available and hung up on me.