Hotel Boton D'Or & Wellness La Thuile

It's hard to state just how excellent Boton D'Or is. The rooms and facilities are updated and nice and it's a very short (

Not great value for money, and a disappointing experience with booking and management. The hotel is well located for skiing, but beyond the lovely nature and trails, there’s not much to do—especially if you don’t have a car. Public transport access is long and difficult. My room, though cozy, was quite cramped, with little space to move or work comfortably. The spa facilities are limited in hours (15:00–19:30) and require prior booking, which didn’t align with the relaxing experience one expects. The spa itself consists of two jacuzzis and a dry sauna—no steam room working during my visit. Breakfast was average and repetitive, with almost no vegetables and the same options daily. While the staff seemed competent, the overall hospitality was lacking warmth. Rose and another young lady at breakfast was a bright spot. The lobby is charming, and there are games and a ski room available, which are nice touches. Unfortunately, my experience was marred by a lack of empathy from management. I booked impulsively while unwell and tried to cancel well in advance, providing medical documentation and seeking support via Booking.com. Despite several requests and proof of a medical emergency, the hotel refused a refund or any meaningful flexibility. Even when I spoke directly with the manager, I was met with a condescending tone and repeated dismissal. While I eventually rescheduled and traveled while still unwell, the human aspect was completely missing. This rigid, profit-driven approach—especially in a hospitality setting—left a sour impression. A bottle of wine and some chocolates were offered, but that didn’t change the core issue: zero empathy and a poor handling of a customer in crisis.

I don't like writing negative reviews but i feel i have to in this case. Our stay in winter for skiing was very nice. However the main road out was closed due to rockfall so the only way out of the valley was over a 2,000m pass. We informed the hotel with 2 days notice that we would leave a day early as we didn't think it safe to leave early in the morning (at minus 10 degrees and snowing) in a hire car without chains to get to the airport. The hotel refused to refund one night and didn't tell us this until the last minute when we checked out. This was even with us booking directly with the hotel (and not through a third party) and their T and C's saying nothing about no refund on early departure. And we left early due to circumstances out of our control. Makes me feel like squeezing every last cent out of the customers is more important than customer satisfaction!