San Mamés ostatua

To start with the positives, the location is perfect for bus travel, and the co-working area and luggage storage are superb. Unfortunately, that's where the good points end. Everything else was quite poor, starting with the hotel's unusual reception on the first floor that feels like walking into someone's living room. The check-in procedure felt unprofessional: the receptionist manually typed my full credit card details into their computer rather than using a secure payment terminal. This felt fishy, and I can only hope they will delete the data as promised. ​ The disappointment culminated in the room, which was a pale imitation of what was advertised. It felt dated and all the finishing touches shown in the promotional photos were absent. The walls were covered in scuff marks, the noise isolation was extremely poor, the light next to the bed was an unpleasant bright white, there was an unpleasant smell from the shower drain, and the television did not work at all during my stay. ​ The whole experience gave the impression of a business running on a single past investment, with no further effort made to maintain standards. The value for the price paid was exceptionally low. I would not return and cannot recommend this place.

Honestly the room is nice, the bed was comfortable, the linens and towels were of good quality and the location is great being right across the street from the train station. It was nice to have a mini fridge, a kettle and coffee in the room. There are a couple of things that we didn’t like. There are no city views. Our room had 3 windows that all faced the inside building and because you’re in a local apartment it’s noisy and everyone has their laundry hanging outside their windows, that’s your view. Overall it was a fine place to stay but I would not stay here again because of that.

The behavior of the staff is terrible and completely unprofessional. The hotel is dirty and overpriced. You can’t get your money back if you cancel. I strongly recommend staying away from this hotel!