Hôtel Le Diamond Rock

This hotel has huge potential. The ski room service was the best I’ve experienced in over 20 years of skiing. The attention to detail is outstanding, and the three ladies who run it are without doubt the most efficient and friendly people I’ve ever met. You can enjoy a coffee and pastry while waiting for your skis to be placed outside in the snow, ready for you. They also provide energy bars, water and juices before you head out for the day — a fantastic touch. It’s a true ski-in, ski-out hotel, which makes everything incredibly easy. The staff overall are excellent, the bedrooms are comfortable, and the beds are very good. My only criticism would be the lack of atmosphere in the bar, and the food selection could definitely be improved. Honestly, if the hotel put the ladies from the ski room in charge of front of house, this place would be absolutely amazing. A big thank you as well to Dylan, Jo and Alias, who helped make our trip great.

The Hotel is really good and the location is just perfect but the restaurants are surprisingly not matching the concept of a five star hotel. The restaurants are overpriced and the quality is not what I expect from a five star hotel or matching the price. To be precise, the italian restaurant is crap. Management should overthink the menue and the chef. Another pitty was that the jacusis at the slope are not working for the whole season, since this was one important point for our booking. Lastly, the receptionist should maybe take things easier in life and relax. Thus, there is some people that need to be mentioned for their kindness and outstanding service. Firstly, Jo Jo whonis welcoming you to the breakfast with a smile and is very keen to help. Next to that she is really nice. And then there is Jeanne and her team in the skiroom. Exceptional service, a smile whenever you enter the area and really an expert in terms of skiing and skiing gear.

Normally I don't leave reviews, but we were incredibly impressed with our experience at Hotel Le Diamond Rock. They had exceptional customer service and accommodations. JoJo, the Guest Experience Manager went above and beyond to make sure that our stay in Tignes was memorable. Additionally, the staff in the Ski room were incredibly kind, helpful, and worked so hard to make sure that we were well taken care of. The staff at the front desk were also kind and helpful in every way (even giving us a converter since we forgot to pack one). We will definitely stay here next time we go ski at Tignes. Thank you so much for the amazing experience and hospitality.