Sporthotel Pontresina

Came in for a quick look for the hotel. The guy from Reception Andreea have been really helpful. Showed the hotel with good presentation, calm, good attitude, even went extra mile and showed few rooms. Defo will book in future trips the hotel. Thank you for your help. 🙏☺️

The room was spacious but lacked any touch of an interior designer. It felt empty and uninviting, far from cozy. The SPA's operating hours are a major drawback – closing at 7:30 PM is far too early, especially for active guests. After a day of downhill skiing followed by evening cross-country skiing, it's impossible to use the SPA. In other hotels I've stayed at, the SPA was open at least until 9:00 PM. Using the shower in the room was another frustrating experience. The water temperature fluctuates randomly between cold and scalding hot, which cannot be excused by the age of the building or the quality of the plumbing, especially since the showers in the SPA area maintain a consistent temperature. The room cleaning service also left much to be desired. Leaving a full trash bin after servicing the room reflects poorly on the hotel’s attention to detail and guest comfort. Breakfasts were disappointing, with a very limited and uninspiring selection. The rooms lack basic amenities like a kettle, tea or coffee, and, most importantly, a minibar fridge. While the hotel takes pride in not having minibars and offers a vending machine instead, having a fridge in the room is essential for storing personal items that need to be kept cool. Additionally, the hotel description mentions a Tesla Destination Charger, which is misleading. There are paid commercial chargers available, but that's not the purpose of Destination Charging, which is intended to be complimentary and convenient for guests.

Our family was here on vacation for the first time and everything was of top standard. The location was close to the mountain and had beautiful views from the room all within walking distance to the center with lots of shops near by. The staff were all extremely helpful and exceptional hosts and made our stay fantastic. The breakfast and dinner served was lovely. The new year’s event planned with the live band was well organized and amazing. Overall would recommend and come again.