Hotel Soho Boutique Palacio de Pombo

Wonderful hotel with «soul» and character. Super friendly staff, very welcoming and helpful. The hotel is near the food court and the water front, vert practical. We booked the junior suite which had a spacious bathroom and a second floor. The only thing is its very thin walls, we could hear everything from the neighbors room and the hall, it sounded like they were inside the room so definitely a little uncomfortable. But not a big problem, its not high season. All in all a very pleasant experience.

The hotel management does not have guest nor business in mind. I booked this hotel to enjoy a night in the city before a planned departure with Brittany Ferries. In the morning I was supposed to arrive, the ferry was cancelled due to weather. I immediately contacted the hotel to ask if I could change my stay - either cancel or move the booking - given the situation that was out of anyone's control. Instead of helping, they simply stuck to their cancellation policy and said I should speak with booking.com, where I booked it. I did - and submitted a request, which the hotel then denied - "hiding behind booking.com". My request stated that I was hoping to stay another time, but instead of considering a credit, for a time I could stay and dine with them and spend more money, they opted to collect the full night's stay rate to keep their money for the no-show. It is not about the money...it is just bad hospitality attitude. I have run and worked in hotels - this is not how to manage guests or make more money! It shows to me that it is not a place to stay when I next come to the town. Buyer beware!

Only there for one night but a great pick. Beautiful hotel, well kept, staff were lovely and helpful, great position in the old town. Over the road is a fabulous tapas bar and a few steps down the road is a market/food court. Also an easy walk with suitcases to the railway station. Would definitely go back.