Balletti Palace Hotel - Hotel Viterbo

Good price at 80 euros for 2 people, but very outdated. Refrigerators are broken, can't connect to the tv and the wifi is disabled for it, and there is no noise insulation. On the bright side, the air conditioning was great!

What a delightful experience. The hotel is not new by any means, however all the amenities were present that we expected. The rooms were clean and bright. The beds were comfortable. The bathroom was clean and well maintained. The shower had great pressure and temperature. And most importantly the staff am was super nice, helpful and friendly. They appear to be doing renovations so keep that in mind.

I normally don't write bad reviews but my partner and I were really struck at how unfriendly and unclear the service/Hotel was. We didn't sleep well at all, as the walls were like paper. We could hear everything! When we asked for another room we were declined even though the hotel was empty. The flashing light alarm was directly over our bed and kept waking us up. Also, the bed had a protruding/ broken spring sticking out that made it difficult to actually lie down and rest. Honestly, the overall atmosphere was like entering a creepy episode of the Twilight Zone. Unwelcoming, overpriced and disappointing.