Hotel Olden

I had a lovely short break at Hotel Olden and couldn’t be more pleased. It truly feels like a home away from home. The room was very warm, clean, and comfortable, and the breakfast selection was amazing. The service at the restaurant was exceptional as well. Overall, my experience was excellent, thanks to the wonderful house staff and the restaurant team. Everyone was kind and friendly, going out of their way to ensure my stay was worth every minute. Thank you!

It was our first time at Olden, and despite being fully booked, Massimo made every effort to accommodate us with a table. Since there was zero availability upstairs, we were taken to La Cave downstairs, where we enjoyed live music—it couldn’t have been more perfect. The staff were attentive, and the food was excellent. The schnitzel was generous, and the crepe Suzette was delicious. I will definitely return and make a reservation in advance, as it seems to be a popular venue. Highly recommended.

We booked a table for 8 people last week and unfortunately had a very poor service experience. Upon arrival, the head waiter strongly pushed a platter of fresh fish. We politely declined, saying we preferred to order something else. From that moment on, our table was largely ignored. When the first course was served, only 4 out of 8 guests received food, while the rest were left waiting. When we raised the issue, the response was extremely arrogant, with an attitude that felt like we should simply accept whatever was decided for us. We spoke to the person in charge, but instead of listening, we were told that we had requested things this way and that the staff was “well trained.” There was no effort to acknowledge the mistake or improve the situation. The overall feeling was that we were not considered important enough guests or not spending the amount of money expected. One waiter later apologized privately and explained that decisions come from management and that he could do nothing about it. This is particularly disappointing because the food is very good and the restaurant and hotel are beautiful. Unfortunately, the service attitude and management approach completely overshadow the quality of the food. I usually avoid writing negative reviews, but I believe this feedback is important and hope the ownership takes it seriously.