Affittacamere Villa Cristalli

EDIT: I'm updating my review in order to highlight the offensive response I received from the host. Having left an honest and fair review of their property, I received a message to my private phone number with a personal attack deriding my character. This is not what I'd expect from hosts and therefore I was very surprised at their unprofessional behaviour. I hope that customers consider this when contemplating future stays. This was my original review: Room is spacious and clean. Hosts are nice and friendly. It is not near the city centre, but we chose it for another reason so for us the location was perfect. Maybe is just us, but we found the bed very uncomfortable. Didn't really get any sleep. Mattress is so soft that the bed sheets don't even stay on it cause it just sinks as soon as you sit on it. Towels are as soft as sandpaper. Can't stand the light in the hallway turning on with a motion sensor. Guess reading the other reviews we had higher expectations.

We stayed in this place on the 3rd - 4th May. * I will start with the good points: + Location: We found it really convenience with a lot of shops, bar and restaurants and easy to reach even by walking. + Accommodation: The building is well- renovated. It's clean, quiet and spacious. The parking is really easy and with a reasonable fee for the inside parking. ** Now the negative point: THE MALE OWNER: REALLY AGGRESSIVE!!! 1/ First we booked the normal room. And it's lovely that they upgraded us to the suite. We only had to pay an extra 6eur for an extra bed because we were 3 (2 adults and 1 child - 4 year old). The situation seemed to be fine if it just finish like that, BUT.... THE MALE OWNER, we don't know if it's his normal way to talk or he was thinking (only in his mind) that we will refuse to pay the 6eur extra. He AGGRESSIVELY informed us that we have to pay 6eur extra (like a gangster talking to his rivals, that made us feel like he will jump to shoot us if we dare to question him about the payment). In fact, we gave 10eur instead of 6eur (with an 4eur tip to thank for the upgrading) Even though, we found it really surprised to be treated like that from the owner with a place claimed to have 3-star. +However, the female owner is really polite and nice, which gave us really good first impression, until the male owner started his gangster communication. In my opinion, if he can't have nice way to talk, it's better to let his wife do the conversation for the business. 2/ After we left an reasonable score on booking - which is 6, we recieved an incredibly terribly ATTACKING MESSAGE to our private number to ask why we did this ☹️☹️☹️. He started to say that why we did this when they upgraded us to the suite, and they thought the low score is because the 6EUR EXTRA!???? Though we explained the reason through the message already, we will still answer you one more time publicly here: REASON FOR THE LOW SCORE: DEAR SIR, IT IS BECAUSE OF YOUR GANGSTER CUSTOMER SERVICE!!!! Before you open business, go to learn how to communicate with your clients first. Even if the client pay you 1eur, they still your client. You cannot talk or attack them just because you think they might make trouble for your businessby their feedback, though they don't actually do anything. You open a business, you accept the real feedback and learn from those to perfect your business. If you take business management class you have to pay the tuition fee. Clients that give you real feedback, you should thank them because they still pay you and give you free lessons to improve and to grow your business. You should be scared if people just leave without any feedback even if they are not happy, those ones will never come back and will even tell the people around them to stay away from you. Then you lose clients without knowing the reasons. And ATTACKING THE CLIENTS WHEN THEY JUST GIVE THEIR OPINION IS TOTALLY WRONG!!! THIS IS THE FIRST TIME WE HAVE BEEN IN THIS SITUATION WHICH REALLY SHOCKED US!! BEWARE EVERYONE! I have seen IT'S NOT ONLY US but ANYONE that DARE TO GIVE BAD REVIEW WILL BE ATTACK!!! IF YOU ARE NOT SURE THAT YOU WILL GIVE THEM HIGH SCORE, DON'T COME! OR ACCEPT TO GIVE THEM HIGH SCORE NO MATTER WHAT TO MAKE THEM HAPPY AND LEAVE YOU ALONE!! P/S: We even have to fix the flush in the toilet of the Suite since their excuse was they just fixed it recently but so many guests and it broke again 😒😒. Excuse me, you know that you will have guest coming and you still let it like that without checking. In the end, we have to fix it by ourself because our 4 year-old child urged to use the toilet and couldn't wait for the male owner to come back to fix it. If you say that we have to thank you for upgrading us to the suite and it's a spontanous decision so you can't check it beforehand. Can also we come to your place and find out we lost our wallet and can't pay, it's something unexpected, will you still let us to stay there?? So please no excuses since we are all grown-ups. Act like an educated one if you are the owner of a business.

2 adults 2 children (12-13yrs). 6 nights. Venice chamber. August 2022. += Spotless bathroom. Spacious rooms. Hosts were actively friendly en helpfull. They gave us a welcoming feeling. Minor maintenance problems were solved inmidiatly. Free parking in front of the premises. Check out time at our own convenience. - = Kitchen is less equipped. Benchbed needed update. After all, definitely recommended. -=