Braunbär Hotel & Spa | Wengen

This hotel has been ideal for us. Came on holiday with our toddler. Had a family room which included 2 bunk beds and a heavy curtain separator to the main room. Lots of space and very good sound insulation. The staff have been top shelf, so welcoming and helpful. The hotel is 20 seconds walk to the gondola and there is a kids ski school and beginner slopes right at the gondola as well. The hotel has toboggans that are free to use on request which is great. The hotel indoor pool, sauna and steam room are excellent. Was especially nice having it snow outside while we were swimming and our toddler loved the pool. The kids room below the bar is another great treat. Kids go down and play, visible from upstairs, so you can take a minute and have a drink and chat. Also, the hotel is literally centre of town, so everything is right outside the door and the tram station is about 2 minutes walk down the road.

The good: Although the room was quite small, it was nicely decorated, it was very clean, the bed was very comfy and the bathroom had Nuxe products. Breakfast was good with a decent variety of hot and cold options. Reception staff was very friendly. ​The bad: The rooms have basically 0 soundproofing, we could hear everything both from outside and from the hallway. The spa has a lot of wasted potential, there is absolutely no way you can relax while there are children screaming in the pool. The entire spa should be adults-only starting 18:00 and be open until 21:00, so that guests of all ages can actually enjoy it. There were towels and cups left everywhere, the floor around the pool was constantly flooded (we saw several people slipping and almot falling), staff only came in once to tidy up a bit and that's it. The dry sauna outside has no mention if it's nude or textile version, and some guests weren't even aware that they need a towel. And of course no staff comes to check if everything is ok. The hotel also lacks the typical Swiss hospitality: although we paid over 1200 CHF for two nights, we didn't even get a welcome drink or a personalised note or even a small chocolate, especially considering that it was also Valentine's weekend. Clearly management ia not doing a good job nor does it care about guests.

Dear Braunbär team, This is our eighth consecutive stay at this hotel. The staff are very friendly and organized, and our stay was very pleasant. The gondola and train station were also very convenient. Unfortunately, we were very disappointed with the restaurant. The food was really not good, and we had hoped for better. It was just reheated food, and it was really not enjoyable. Otherwise, it was very good and we will definitely come back next year.