Viktoria Palace Hotel

Furnished very nicely, staff were great, breakfast was pretty good, although the rooms were still not great for the price. Doesn’t really feel like a 4 star hotel. I don’t think I would come back here. The shower head was very lacklustre, there was a TV with Netflix and free wifi but it didn’t work and just got news channels, the fridge had the last peoples open drinks in it, and the windows only open horizontally so lots of bugs would get in since the room would get too hot at night. Also at no fault of the hotel it’s difficult to get there with transit due to the location if you have a very late flight, just something to consider.

Checked in late and so ended up with rooms other end of hall from kids…soon sorted by the very friendly manager 👍🏻. This proved a great place to stay away from the crowds of Venice and enjoy downtime in between sightseeing. Nikolai (hope I spelt his name right!) was there every day from 2pm serving up food and drinks round the pool and was a lovely fella too

I have mixed feelings about our stay, as we chose this hotel based on the many positive reviews. The hotel itself is beautiful, just like in the pictures, with a charming vintage style. Our room matched that style too – exactly what I had hoped for. However, when we checked in, the room was full of bugs – they were coming from the ceiling and swarming near the bathroom door. I reported it to the reception, and they sent someone to spray them. While that was being done, we went out for dinner and took a walk around Lido Island. When we got back, we saw that there were even more bugs on the ceiling, and there were many of them in the bed as well. I complained again, but they told us the problem would be addressed in the morning, and that bugs are to be expected since the hotel is surrounded by a garden. (I grew up in a house with a garden – I’ve never seen bugs in the bed, on the ceiling, or swarming in a room like this. This was simply disgusting.) Of course, we didn’t feel comfortable sleeping in that bed. Around midnight, there was a shift change at the reception. I explained the issue again, and this time the staff member took the matter seriously – he took photos and videos (we did too when we first entered the room), and fortunately, there was another room we could move to. The new room was bug-free, which I really appreciated, but unfortunately it wasn’t the same charming vintage Venice style – it was a plain and simple room, definitely less beautiful than the first one. The first receptionist’s attitude was unacceptable. I understand that maybe during the morning cleaning the bugs weren’t visible, but he kept brushing us off and offered no real solution. The second receptionist was very professional and I’m thankful he solved the situation. Still, I was disappointed that the new room didn’t match the one we originally booked in terms of style and atmosphere. The food was delicious, and the restaurant staff were incredibly kind and friendly! Venice and Lido are both stunning places, but I left with mixed feelings.