Youth Hostel Larochette

I don't write reviews but this one deserves every bit of it. Pathetic is a small word! The most awful experience I have ever had! I reached there with my family. My kids, wife, her both parents who are 65+ senior citizens. We reached late because my parents-in-law are old and they naturally move slowly. The hostel did not open the door for us. Yes, they did not open the door for us in the cold winter night! We spent the entire night in cold without any facility! Imagine the senior citizens spending entire night in the cold!!! It's unimaginable but we have experienced it only because of the generosity of this hostel! This is the worst ever place and they showed the worse ever behavior that night. Absolutely no mercy for humanity. It's cruelty and ruthlessness to say the least. I hope it doesn't happen to anybody.

This hostel is a trap. It was unclear to me that it is impossible to check-in after 22:00. If I did not call to inform a couple of days prior to our arrival, we would arrive at 23:00 and have no place to stay. `We not only had to search for a different more expensive accommodation for that nigh but they also charged me 15% for cancelling, while I did not want to cancel! How difficult is it to instal a locker where guests can pick up their key in case of late arrival????

Our personal experience was fine. It’s a decent hostel in a quiet area, the Mullerthal region is close by, the hostel itself was clean and overall a good value for money. The breakfast is okayish like absolute bare minimum. But we would like to mention that the check in time closes at 10:00PM and we saw a family of 6 literally stranded outside the hostel calling reception & not being helped in this regards even though they were told that they can come until midnight. Whatever the reason maybe, it was pretty sad seeing a family being treated like this. I expect much better customer service in the hotel industry. If you have these strict rules, they should be very clearly communicated in bold characters in emails or even WhatsApp messages. Or much better if you can implement a digital check in process as in to avoid all this hassle.