Jugendherberge Zermatt

As perhaps the only hostel in Zermatt, this place offers excellent value for money. Although the reception isn't open 24 hours, they are very organized and friendly—they left my key card at the entrance for my late arrival before 10 PM. I also want to commend the staff for their efficiency; during my stay, a snowstorm caused a power outage, but they resolved the situation incredibly fast. Cons: The only downside is the location, which is quite far from the main train station. Luckily, the Red Line shuttle bus (Red Line Bus) stops nearby, making it much easier to reach with luggage.

Want a stay with a Matterhorn view? You don’t need a fancy hotel. This hostel faces the Matterhorn, and you can enjoy the view right from the breakfast area. If you’re lucky, you might even get a room with a direct Matterhorn view from your window. The amenities are basic but fully functional—everything you need, nothing unnecessary. Excellent value for money, especially since breakfast is included. There’s also an option for a buffet dinner on site, which makes things very convenient after a long day out. For me, everything worked perfectly. The only downside is that the building is not accessible for guests with physical disabilities.

Read this before you book. I experienced dismissive and unfair treatment from the front desk man during my stay. Situation 1: A roommate was snoring so loudly no one could sleep. I asked if I could be moved or if they could stop assigning men to our room for my remaining nights. The response: "Nothing I can do." I had to book a hotel for 2 nights and leave because I couldn't function without sleep and stay with a snoring man. Meanwhile, my roommate from South Korea asked for the same thing - and was immediately moved to an all-female room. Situation 2: When I returned for my last night, I was placed in a room alone with one man. Just the two of us. This made me very uncomfortable. When I raised the issue, the front desk was dismissive and paraphrased my words back to me. Only when I raised my voice did he take me seriously and finally move me to a room with another woman. The pattern: I spoke with other female guests from China and South Korea who had similar issues. Their problems were solved quickly and politely. Mine were dismissed. Same rate. Same hostel. Different treatment. The staff is not qualified to run this place. I hope the owner sees this.