El Balcón de la Bahía Suites by Sercotel

My husband and I decided last minute to visit Santander. We found this boutique hotel through our credit card travel services. What a pleasant surprise! The location was great and our room was fantastic. We loved sitting on the balcony with drinks. Probably what made our experience even more positive was our hotel concierge, Catherine. She was so friendly and super helpful. We love how she gave recommendations of places to visit and places to eat. We highly recommend this hotel to future visitors!

Even though I travel a lot for work, I don't like doing reviews of the places where I stay, unless I feel cheated. Because it is very dishonest to charge almost 150 euros a night for such a small and terrible room that they incredibly call suite! Before entering the room it smells a bit like sewer, despite some deodorant sticks trying to cover the bad smell. The bed base is smaller than the already small French mattress...so if you sit on the edge of the bed, you fall to the floor! (see photo) When you sleep, you have to be careful not to charge your head as well as your phone, since the outlet is virtually on the pillow! (see photo) Incredibly there’s only one sink and it’s outside the bathroom, with the soap dispenser over a meter away from the sink! (see photo) The sliding door of the bathroom is smaller than the opening (so from the outside you can see everything...pure poetry!) and has no handles and no track at the bottom, so every time you go to the bathroom and close the door, it feels like the door is falling on your head! (see photos) Finally, there's practically no parking, as the hotel has very few spaces, and it's extremely difficult to park in the street. The only two good things were that the room was clean and close to the city center...nothing else! Never again...highly NOT recommended!

You should absolutely stay here if you are considering this hotel. Daniel and Katia, the two staff members with whom I engaged the most, are so professional and so genuinely kind. (they would even bring me by my name every day!) I stayed for one full week in a room with a beautiful balcony and wonderful amenities. They seem to think of everything that you might need and they go above and beyond in terms of what they provide in the room. They’re also very generous with the coffee and snacks that they provide each day and it wasn’t unusual for me to be asked by the team if I needed anything else. They genuinely wanted to make sure that my stay was as comfortable as possible. The hotel itself is beautiful and the location, in a spectacular neighborhood, is absolutely perfect and convenient to everything. Somehow you’re close to everything but it’s still a quiet peaceful street, and you really feel immersed in the real life of the residents. In the end, I think it is the staff who makes a place special and that was my experience here. I can’t thank them enough, and I definitely will return!