Hotel Porta Romana

Very unsafe and terrible experience. It's very unsafe to stay in this hotel, never book this place. occasionally i left the keys inside the room, when i came back at midnight the hotel didn't respond my calls by phone, the booking support also didn't reply my phone calls, and finally not to sleep outside I had to book another hotel, nobody neither begged me pardon, no returned back the money I spent for the night I was not able to use. This hotel doesn't have any heating on, so you will feel frozen in winter. The breakfast is terrible. No cleaning in the room, even don't provide you toilet paper. And when I checked-in there was rubbish in the room The owner and the manager of the hotel are very impolite persons that can't speak well with the guests . They say that it's my fault that | left the keys in the room. Being back to the hotel I spent 6 hours waiting when my room with the luggage will be open, so I was not able to participate the event I came for and nobody compensated this to me. Never faced such terrible experience before, think that any hostel probably provide the service better. At least any other hotel will keep you safe, and not unsafe. It's a pity that in this situation booking com was not guarantee for me, as the support of booking replied that everything is the hotel fault, but why booking doesn't provide safety for the customers ?

Nice view, close to piazza del campo, BUT the owners are horrible from the father the sons to the receptionist, lack of respect lack of professionalism and very hypocrites, they lie about anything just so you can pay more, the rooms are okay but bathrooms are horrible, the view is nice but be careful from snakes and bugs. The only nice thing is deers. BE CAREFUL FROM THE OWNERS

First of all the main star of this hotel is Maria Victoria ..! She is very kind, helpful and professional..! Hotel is in very nice location just 10 minutes by walking far away from Piazza Del Campo..The main square of Siena…I highly recommend this hotel..! Thank you very much Maria Victoria…