Ronda Hotel Polo

This review is regarding the hotels poor attitude. Sadly we could not stay on the date booked (6th January 2026) due to an unexpected hospital appointment so we asked that the booking be moved to the 12th January 2026. The hotel had availability and the price was the same but they said it was policy not to change bookings no matter what the issue. I put it to the hotel we were not cancing, we just required a little help and understanding but no matter how I asked they would not accommodate our simple request. This is extremely poor service and no matter what their policy is, they have the ability to help if they so wanted as they are only a small hotel. It could be a lovely hotel but we will never use them again as they put their own policies over customer satisfaction which is not a good sign. I don't often leave poor reviews but the hotels handling of the situation warranted reviewing.

Clean and comfortable hotel in the center of Ronda. Good location and kind staff who is very helpful. Only negatives would be slow wifi, and a shower that, as a result of no fan and only 1/2 a doors, soaks the entire bathroom when used

Perfect location, warm room, only the breakfast is a bit poor, could have been more warm food, other than that great value for money