A parada do camiño

They promised to provide exclusive accommodation for me and my companions who were walking the Camino, and it initially met our expectations. The problem arose from a communication error when charging us for the reservation per person. Because of a mistake on our end, we were charged for two additional people, and they immediately offered to refund the difference. Up to that point, everything was fine. In theory, the refund was supposed to arrive the next day. Six months have passed since then, and all we have received are evasive responses from A Parada Do Camiño. We have contacted them dozens of times, and either they left us on read or told us the refund had already been approved and would be issued shortly. Later, they again claimed the refund had never been approved and that it had been our misunderstanding. All of this reflects terrible service and a complete lack of understanding on their part. I have no need to invent anything; I have written messages documenting the entire experience. We have even filed a consumer complaint and sent a formal notice describing the situation. They have ignored everything, because from the beginning they never had any intention of returning the extra amount they charged us by mistake. I wish none of this had happened, and I truly wish we had never gone to A Parada Do Camiño. Todo esto denota un pésimo servicio y comprensión por su parte. En ningún momento tengo la necesidad de inventarme nada y tengo mensajes por escrito de toda mi experiencia. Incluso hemos puesto una reclamación a consumo y mandado una mensaje formal denunciando los hechos. A lo que han hecho caso nulo porque desde un principio nunca les ha interesado devolvernos el importe que nos habían cobrado extra por error. Ojalá no hubiese pasado todo y ojalá no haber ido nunca a A Parada Do Camiño.

I booked a room for one night on October 1st and cancelled it within the free cancellation period, for which Booking.com sent me a free cancellation notification. However, I was charged that same day and only discovered the issue when I received my credit card statement. I have since sent them three emails but have received neither a refund nor any response. Their lack of response and refund is shocking and completely disregards relevant regulations; Booking.com also received my emails but offered no assistance. I am truly disappointed and angry about this.

Unfortunately, the stay did not meet expectations. The bed linen was not prepared, the sheets were shorter than the mattress and had an unpleasant smell; moreover, they were gray rather than white. The beds are very low, giving the feeling of sleeping on the floor, which is uncomfortable, and you can feel the cold coming from the floor. The room has no air conditioning, making the environment uncomfortable. The Wi-Fi does not work in the room, and the mobile network signal is weak because the beds are located deep within the building. Additionally, light from the corridor enters the room, and at night, when people pass by, the room light turns on automatically, making it difficult to sleep. Another point to mention: although check-out is stated as until 11:00, we were asked to leave at 10:00, as they needed to collect the bedding for laundry. These aspects affected the overall comfort of the stay.