Swissôtel Tallinn

The hotel was very clean, neat and overall amazing. The breakfast in particular was one of the best I have ever had. The service person who welcomed us every day to breakfast and showed us to the table was very kind and friendly. He made us feel appreciated. The service in the breakfast was also very fast and professional. However, the service in the front desk felt a bit cold at times and the hotel room temperature switch wasn't always working as expected. Pretty hard mattresses also, but they offer to change it for a softer one if you ask, which is nice. Overall very pleased 9/10. A bit more friendliness to the service and it would be 10/10.

Pros: +Great breakfast with made-to-order omelettes and avocado toasts. Even freshly squeezed orange juice available which is a rarity in Northern Europe. +Spacious rooms with nice views from higher floors +Relatively good location with walking distance to the main attractions. Cons: -The spa area consists of just one pool, a regular sauna and a small steam room so it’s not really a proper spa but instead more like a sauna with a pool. -The spa access is not included in all of the room rates. Probably not worth to purchase it separately either. -The premises have not been renovated since they were built 15-20 years ago and while the are mostly kept in a good condition, there is some unavoidable wear and tear visible in many places. -The style of the decoration is thus obviously also from the era 15-20 years ago and haven’t aged that well in some areas ( e.g the bar on the top floor). -The service seemed well-intended but a bit robotic with the staff just repeating lines and compliments taken from some kind of hospitality manual. Bottom Line: This place was easily the best hotel Tallinn a decade back, but sadly nowadays they are left behind in many aspects of. Considering they still charge you top rates in the city, it might be worthwhile to look at some other options as well.

We were very happy with our stay. The welcome was warm and friendly. The room was spacious, beautiful, and clean. Everything you might need was provided in the room — shower gel, shampoo and conditioner, cotton pads, even a nail file. The towels and bathrobes were of very good quality, and the bed was very comfortable. Breakfast offered a wide variety of options, and you can order an omelet with ingredients of your choice. The spa is small but cozy, designed in a beautiful style. The view from the room was 10/10.