Casa Conors

Terrible experience. The worst hotel we've ever been treated at. They advertise it as pet-friendly, specifying that there's a supplement. I contacted them to tell them I was traveling with two Yorkshire Terriers, and they told me I had to pay €5 per dog. I had booked a room for my son. I checked in with two family members and the two dogs. I paid the €10, and they asked me three times if those family members would be sleeping there. I told them no each time. They said they were helping me carry our things upstairs and that we were leaving soon for the Viveiro Festival, as they already had accommodation. They also asked where my son was, which I found inappropriate. I replied that he was with my husband, who also had accommodation. The only reason I booked the hotel was to be able to leave the dogs in a suitable place. I checked in around 5:45 PM, we left around 6:30 PM (even though they say I was in the room with my family for two hours), and at 8:06 PM (when I was already inside the festival) they called me to tell me I had to take the dogs away, that it wasn't allowed to leave them there, that it was obvious they couldn't be left there, that all hotels are like that. I complained about not mentioning this in the hotel's policy, neither when I wrote to them nor when I arrived. I went back to get them and immediately left the premises, and requested a refund through Booking.com, to which they replied that I wouldn't receive one because I was a bad guest. I pointed out that many other hotels have allowed us to keep our dogs alone, and they told me that was a lie (I'd like to take this opportunity to highlight the excellent service we received at Pazo Libunca, also in Galicia). They complained that the dogs barked, that they might urinate there because one was still a puppy (which it didn't), and that they might get on the beds (which also wasn't true). If dogs bother them, given that it's a place of retreat and tranquility, they should simply not allow them. Aside from how unpleasant they were, the questions they asked that they shouldn't have, their comment that "with this attitude, I'm going to have a bad life," and their refusal to refund my money, the hotel leaves much to be desired. I hope my complaint and review will help prevent other people with pets who book expecting a hotel where pets are welcome from having the same experience.

Excellent service, cleanliness, and comfortable rooms. We will return.