Hotel Mu Plaza Andorra

The hotel itself is not bad, but the personnel is VERY RELAXED and indifferent to your queries. 1) I asked to bring towel to my room 3 times 2) during breakfast no one pays attention if something is missing, so you literally can not ask anyone if you need something 3) we have booked SPA for 7pm, we postponed dinner and returned to hotel on time, but SPA was closed. No one was so kind or careful to inform us that we don’t need to hurry to be there on time. The just ruined our evening, and the guy on the reception even did not apologize from hotel side. He just said “Yes, it is closed, so what…?” This way of service is disrespectful…

We booked a package with Secret Escapes and Hotel Mu was the accommodation for this package. The hotel itself is pleasant enough and although our room was small, we had everything we could need in that space as well as a token balcony. The shower in the room was great. A few other pointers in quick-fire just to cover them over: 1. Don't trust name badges, English IS spoken but I had to resort to Google translate on a couple of occasions with one particular reception member. 2. The "spa" isn't worth it and there is damp above the hot tub and the "hot" tub isn't hot and there is damp on the ceiling above it. 3. If you are picky with your food, don't rely on the half-board buffet...it's not great. I was okay but my wife had some issues with it. 4. I skinned my finger on the chair in the restaurant on the 1st night as the seat was not secured to the legs...not a pleasant experience and it's still not totally healed. 5. Transport is unreliable at best. The free ski bus isn't particularly punctual and the taxis (all 4 that there must be in the area) will turn up when they want to and not when you ask them to be there. All in all, the hotel is fine for a budget stay, just don't set your expectations too high and I'm sure the hotel is fine if you have your own transport. If you are looking for ease and relaxation, stay in La Massana.

Hotel is lovely- it's clean, warm and cosy. The staff are very helpful and can't do enough to make sure you have a good stay. The food's good, if a bit random, but this is first time we've stayed half board so perhaps that's normal. We never struggled to find anything we both liked. The spa is brilliant too, the outside hot tub is right on the road but it's worth it, even if you only go in once! The only reason I'm giving 4 stars is the location, it's a little remote and although there are free buses running to the slopes, they're pretty inconsistent with the timings. That said most people seem to have come with secret escapes and for the price we paid it was an absolute bargain, even if you factored in the costs of taxis to the slopes. Would definitely recommend :).