Premier Inn Carlisle Central hotel

Rooms in main building were a bit dated. Attention is needed to bath area which can only be seen from in the bath. Like round the tap area etc. However comfy bed. Additional pillows. We took advantage of the £26.99 unlimited breakfast and 2 course evening meal deal. And free drink. Great food, varied menu. Slight supplement on some items like a larger steak in the mixed grill. Staff were friendly, accommodating and and above and beyond welcoming. Excellent value for money. Nice and quiet location rigjt by the motorway junction and short walk into city centre.

During my stay at this hotel, everything exceeded expectations. The English breakfast buffet was more than satisfactory, offering a broad selection of well-prepared items. The staff were consistently welcoming, attentive, and genuinely helpful throughout my visit. Before arriving, I had some reservations after reading a few very negative reviews among the many positive ones. However, none of those concerns reflected my own experience. The service, cleanliness, and overall atmosphere were all well above standard. In short, the hotel delivered on every front, and I will certainly return in the future.

During our recent stay, we had the pleasure of experiencing exceptional service, and we simply have to give credit where it's due. Jo, who was working at the breakfast restaurant, made our mornings so much brighter. From the moment we walked in, she greeted us with such warmth and energy, making us feel right at home. She went out of her way to make sure our toddler had everything she needed, even offering a high chair without us having to ask and sharing some great recommendations for kid-friendly items on the menu. Jo's kindness truly set the tone for a wonderful start to each day. And then there's Brian at the hotel reception—what a gem! From the moment we arrived, his friendly demeanor and genuine willingness to help stood out. He made the check-in process smooth and even went the extra mile to ensure we had everything we needed for our stay with a toddler. Brian's knowledge of the area and thoughtful tips made exploring the local spots a breeze. His attention to detail and care made a huge difference in making our experience feel personal and comfortable. It’s rare to come across people who genuinely seem to enjoy their work and care about the guests, but Jo and Brian both did just that. They made our stay so much more enjoyable, and we're truly grateful for their outstanding service. Thank you, Jo and Brian!