HOTEL TSANTELEINA

This is a difficult review to write because although the frontline staff at this hotel are genuinely wonderful—the woman in the breakfast room, the young gentleman at the bar, the valets, and the front desk staff all deserve praise—the management completely undermines the experience. We personally went to the desk to confirm that our party (three rooms) would be arriving a day late and, therefore, would not need the rooms. The manager verbally confirmed—twice—that we would not be charged. Despite this, we were later charged over $2,500 by a different manager for three rooms we did not stay in. When we pointed out that we had been explicitly told there would be no charge, management still refused to correct it. That isn't very ethical at best. Even more disturbing: during our stay, a national ski team was in-house for a World Cup event. It is standard practice to allow these athletes and coaches to check out at 1 pm after racing. Instead, the same manager had housekeeping remove their belongings, stuff them into bags, and leave them outside the rooms. Watching young athletes and coaches who are already under immense pressure, being treated this way, was appalling. Great staff. Terrible, untrustworthy management. I would not return.

The last time I stayed in this village I was booked in at Le Blizzard next door and so I was very much miffed when I left it too late ⏰ to book - but I found a room next door and I’m happy to report it was an extraordinary hotel, great rooms, great decor, a lovely experience without it being invasive. You are so close to the main action and from the moment Lucas took my car keys I felt I was in capable hands and nothing was a trouble. I got my skis across the road , loaded my locker and I was set for a morning ski. The breakfast room is charming, the food was perfectly fine, perhaps the scrambled eggs looked a little dry and manky but I boiled my eggs anyway. Coffee was great. My only complaint would be that the rooms were a little too hot and dry and somewhat stuffy so keep a window open if you need a cold draft and some fresh air. High recommend would love to come again.

Wonderful hotel, but please keep clean entrance.