7132 Hotel

Excellent hotel. Stayed at te 7132 5* hotel in a Spa Suite for 4 nights at Christmas time. Wonderful reception and wonderful staff who make sure your stay with them is a memorable experience. Excellent room with a wonderful view from the room and the balcony. Spa was included and my wife and daughters loved it. Would certainly consider a return visit.

Stunning architecture, zero hospitality — not a place to return We stayed at 7132 – House of Architects to celebrate our anniversary. While the architecture and the room are beautiful, it must be clearly stated that the staff, check-in, breakfast, restaurants and all services are exactly the same as the main 7132 hotel. Unfortunately, the service across these shared areas was consistently poor. From the moment we arrived, the lack of hospitality was evident. Check-in was cold, uninformative, and made us feel unwelcome. Throughout our stay, every interaction with the front desk felt dismissive and unhelpful. Breakfast was particularly disappointing. Service was slow and disorganized, there was no explanation of what was included, and when we politely asked to order something additional (such as eggs), the waiter reacted with visible annoyance. The coffee was cold, badly filtered, and contained visible coffee particles — something unacceptable even at a basic hotel, let alone one charging these rates. On another occasion, when we asked the front desk if there was a private space available for a short meeting, the staff member sighed and clearly showed frustration, as if our request was a nuisance rather than a reasonable question from paying guests. Communication was a serious issue. When booking, we were told that English would not be a problem, yet during our stay several staff members struggled with basic English communication. For an international luxury hotel, this is not acceptable. We were visiting for our anniversary, which was communicated in advance, yet at no point did we feel welcomed or cared for. The lack of hospitality was total. After raising our concerns with management, the only “compensation” offered was a bottle of water and a piece of stale bread, which felt almost insulting given the price and the overall experience. The only positive exception was the Italian restaurant, where the service was excellent and professional — highlighting how inconsistent the rest of the hotel is. This is a place with beautiful architecture but no soul and no hospitality. At this price level, service should be impeccable. Sadly, it is not. A hotel we would not return to. If you are not Swiss, this is especially not a hotel we would recommend.

It’s the perfect place to unwind—whether you’re alone, with family, or with friends. Everything is thoughtfully designed for comfort and relaxation. We truly enjoyed our one-night stay and would love to return for a longer visit next time. The staff are friendly, professional, and always ready to help. The place is spotless and beautifully maintained, and every detail has been carefully considered to make you feel at home. Soaking in the thermal bath with a mountain view—what could be better?