Luna Di Marzo

This place is awesome. The views are great, but the reason they're so good is due to being at the top of the hill. If you're bringing luggage, this is a short of difficult trek from the train to the bus and the bus to the hotel. Once you've done that, the rest is AWESOME. No safe, no fridge. Views are great, and without luggage, getting to the train is fine. Easy hops to any of the other of the five towns. Breakfast is great too, with outside or inside seating.

In the heart of 5 terre. Easy bus ride to Manarola. Directly on the trail. Small grocery in the village. Nice church. Extreamly friendly staff. DO NOT BOOK HERE IF YOU HAVE MOBILITY ISSUES

Positive aspect: The location of this property is absolutely stunning (but this is not a rare occurrence in the respective area -Cinque Terre is known for being very scenic). Negatives: Very bad experience with the owner and the staff, as well as the BCR (benefit cost ratio) that was very low. About their attitude first: we had an exchange of messages in which we announced about 4 hrs ahead of our arrival that we will be later than expected. We had planned to arrive around 6p.m., but because of circumstances independent of us, we were delayed, coming from Florence, and we wrote to them that we will arrive around 9. Their answer stated that they will not check us in later than 8:30p.m. (rude tone and content). I can't describe how stressful the drive to their location was - mountainous road, hairpin serpentines, the entire drive at a higher than comfortable speed, trying to meet their timeline. We made it by 8:34, when it was already almost dark. Their exact location is not accurately mapped in Google Maps because it's not at the main road, but on steep foot paths down the mountain. Once in the area, where we could not even park safely (remember the kind of road?) we started calling and texting to get help in locating the property. NO ANSWER!!! (we have proof of this through our timed messages). Long story, short: we managed to find them with help from the locals, ( when we were already desperate realizing that we were out of a place to sleep, and it was too late to find another accommodation.) After we reached their reception, where the staff sheepishly mumbled that she couldn't answer because her phone "was not working", we suddenly got a message with some instructions to their parking place. Later that night, we had another unpleasant exchange of messages with the owner who totally denied the evidence that they intended to leave us in the dark that night, after of course pocketing the (way too high) rate (for the conditions). He kept saying that we should be grateful that he didn't charge us an extra 30 euro for "checking in late". Now, why do we say that the rate is way too high? The conditions, comfort and cleanliness of the place are questionable: the room and the bed linens were not clean (this triggered my husband's allergies). The bed was uncomfortable, the bathroom also dirty, small and unpleasant - they don't even have hooks for towels, cheap facilities. The difference was stark especially compared with other places in Italy where we stayed before and after Albergo di Marzo (Venezia, Florence, Sardinia). I see that other people had a very good experience with this place and host - I'm honestly glad for them. But this is not supposed to happen: for whatever subjective reasons to take revenge on innocent tourists who entrusted this business with their money and time!