Hotel Auditorio Santiago & Spa

We had a good time at this Hotel, we stayed there a few days ago. We liked the big beds and the spacious room. But we really write this because want to sent a big thank you to the very sweet lady at the reception desk (i dont know her name but she had very short hair and moved here from Tenerife). She was soooo super nice and sweet to us and our little boy of 1 year old. She helped us have a conversation in Spanish. She always worked late shifts, I wanted to thank her for making us feel at home at the hotel but I couldn't do it, so I hope this message and great thank you reaches her! All the staff where friendly and helpful, thank you all.

Kitchen was closed and no answer from room service so no dinner, breakfast ended 10.30h and we missed it, they would not provide any food or drink and still charged us for it. Couldn't eat out as nothing nearby and locally Lugo had a very busy festival on making everything fully booked. Room was boring, had no USB sockets, tiny tv, faulty fixtures and light bulbs. Spa is not thermal water and very small. No robes. Pool was dirty. Sauna had restricted hours so missed it. View was an industrial estate. I booked the more expensive jacuzzi corner room and slept very well. Jacuzzi was boring. The two staff members I met were lovely. Slept well, good bed but don't want to use this brand ever again.

The chef cook very good, food in the restaurant was fresh and delicious. Hotel and rooms seemed little old fashion but clean. The pool is outside of hotel area so you need slippers (like a rule) if you want to use it. And ask for towels in the reception. For me was kind of surprise and I was asked to go and buy a pair if I wanna use this amenities. Next to the pool, you can enjoy the sun on the grass. So, enjoy!