Best Western Plus Hotel Fuessen

A very clean and well-maintained hotel. The rooms are comfortable and perfectly equipped. The restaurant serves delicious food — we especially recommend the shrimp and the burger. There is also a nice drink bar with a good selection of wine. The biggest highlight is the hotel staff — always smiling, friendly, and welcoming.

We booked two nights/ 3 days stay package including breakfast, one dinner, free car park parking and free use of public transportation in town and surrounding, which we used for our trip to Castle Neuschwanstein. The room is well designed, clean with floor heating perfect in cold weather and excellent bedding.The whole stay was perfect. Great staff at the front office, restaurant and housekeeping who did a good turnaround cleaning of the room. Good food, central located only 300 meters from Fussen old town. We recommend the hotel and will stay again if we come to the same area. It is magical. On a final note, the hotel provides super fast WiFi.

As a customer based service, shouldn’t the staff be taught basic respect? Not only is the staff member impolite to us, he spoke impatiently and blamed us for the hotel’s faulty circuits. This is the first hotel I have been to in which the room blacks out when i plug in my charger, yet he blamed me for my charger being faulty and not your sockets. It simply made no sense as the hotel i stayed in the previous day was perfectly working when my charger was plugged in. Your staff member also told us to stop plugging in our chargers as it is bad for the hotel, but as customers who have paid to stay here, we definitely have the right to charge whatever we need to. Not only that, he told us it is our “last chance” when our room blacked out the second time in an extremely rude manner. The first time he talked to us, he also did so with no respect whatsoever. Please take this review seriously and ensure that the staff talk politely to guests staying there. I have also seen some of your replies to the 1 star reviews of the hotel, and its certainly wrong of any customer-based service to reply rudely to feedback that is supposed to help you to improve. As your hotel claims to be a 4-star hotel but still replied to a review that he could not expect much after booking a budget hotel stay, is that not contradicting your claim? Despite whether it is a budget stay, basic respect should be given to guests regardless. Please note that I am writing this review to purely comment on my experience staying here, in hopes that you take it into account and improve your service and attitude towards guests.