Talasoterapia Zelai

Stayed 4 nights. Rooms are clean and the bathroom was quite nice. Just what you need. Views are pretty spectacular. The breakfast was complete and pretty tasty. The spa is worth it. It has a classic design and the circuit is nice after a day of hiking about. One small suggestion... The room doors could use an upgrade to help with the sound. Recommend

Hotel at the perfect location, but it can use a good scrub. Room 204 (probably more as well :)) allows you to enjoy a wonderful view over this beautiful beach… and since it is so calm, you can enjoy the sound of the waves while falling asleep. Both the room, and the spa are okay but could use a good polish I would say. Breakfast hits the spot, but I would advice just to go into Zumaia for a proper ☕️ and 🥐.

The hotel has an incredible view, and the location is very nice and peaceful. However, the hotel is a bit overpriced, and the rooms don’t match the photos. I recently stayed here and had a disappointing experience. I had booked a room with an ocean view and a large bed, but upon arrival, I was given a room with two small beds. The reception was closed when I arrived, so I couldn’t address the issue until the next morning. When I spoke to the receptionist, I was told that no room changes were possible, even though the room I originally reserved was available next door. Despite pointing out the issue, and being offered the option to write a formal letter to the manager, nothing was done during my stay—no offer of compensation or even an apology. To make matters worse, I didn’t receive any follow-up communication or apology after my stay. The staff was not very helpful, and this lack of customer care greatly impacted what was meant to be a relaxing trip.