Loch Ness Country House Hotel

My family made a reservation here about a month before visiting Inverness. However, when we arrived at the property no one was there to check us in or let us in the room. We knocked on the door, rang a doorbell and Ring camera bell- no response. We tried calling multiple times - no one picked up, and there was no way to leave a message. We also emailed and got no response. We ended up having to book another hotel last minute. What a disappointment.

Stayed in one of the garden cottages. Location is lovely, gardens and the architecture of the hotel are very picturesque. Staff are friendly and helpful and food was delicious. Downsides: The garden cottage is in serious need of some cosmetic attention. Painted lining paper on the walls in the sitting room was coming away, radiator was also hanging lopsided and the TV required a degree in engineering to get it to work. Stains on the carpet and soft furnishings, crack in the window pane, door did not have a door handle and was propped open by a fire extinguisher, light in the hall didn't work either. Upstairs the windows were painted shut - which seems dangerous should there be a fire. Additionally, the outside lights between the car park and the cottage never seemed to go on which made navigating the small slope from the hotel to the cottage in the dark with two elderly parents interesting to say the least. The cottage was clean, bathroom was nice. Have to say the chairs in the dining room could all do with reupholstering. Overall not bad, but for the money we paid for a two-night stay we didn't expect to find so many cosmetic issues.

Absolutely stunning place to stay. And If you want out of the busy city centre this is an ideal location. Breakfast is excellent and staff are very friendly and helpful 🌟