Hotel Capital de Galicia

We reserved a room for two nights in large part because the hotel advertised a shared kitchen. The "kitchen" was in fact the remains of what looked like a breakfast area off the lobby. A stool with a sign on it prohibited guests from accessing so much as water at the sink, even while an electric kettle and motley collection of tea bags and instant coffee were left out. We asked for a breakfast voucher at the sister hotel a block away and were told the kitchen would immediately be opened. It wasn't. An email to the hotel was ignored. Booking.com's intervention on our behalf was similarly ignored. The room was okay and the price was right, so we thought, given the promised access to a shared kitchen. Instead, this establishment appears comfortable falsely advertising and ignoring guests calling them on it. Proceed with caution. I note that even while the facility management in its response states it does not offer a shared kitchen, its ad on booking.com continues to advertise a shared kitchen (see attached screen grab). When we first asked for a breakfast voucher in lieu of the advertised facility, it had to pull up the ad to prove to the manager that this was indeed advertised. They shrugged it off. BTW the also advertise heat in the room. Certainly, there were rads in the room, but the controls were removed (i.e. there was no heat in the room).

Finishing El Camino, the agency Santiago Ways booked us in this sub standard place. Very complicated to check in, there is no person to check in with. It’s all online, which requires about 15 mins, outside the hotel, under the rain. You must take photos of each passport to get codes to open the main door as well as the room door. NO ELEVATOR! We had my parents who are old and had to climb to floors with their bags. Rooms are dated, with carpets from 1970s and don’t look clean at all. The worse of the worse, my wife got bitten by BED BUGS. We were booked for 3 nights and walked away after the first night. And no refund offered since there is no one at the front desk.

DECEPTION, DECEIT We booked 20 days in advance at this dump. The credit card was charged immediately. At check-in the hotel was closed. A notice on the wall asked us to call a telephone number (620 80 10 57). I tried several times without success. When I got through, the person said they would send codes by email. It took us hours to access the flat (which looked clean). A hotel with no reception, no service, we felt like dirt. There was no-one to turn to for help. It was terrible! The booking included car parking and breakfast. Our car spent two nights on the street because there is no car park (as promised before booking). Breakfast is served in a bar/hotel 400 metres away. It was raining and we couldn't have breakfast. And many other guests we met in front of the building were equally disgusted. DECEASING. THE WORST EXPERIENCE OF OUR LIVES. WE DON'T RECOMMEND IT.... THEY CHEATED US AND THEY WILL CHEAT YOU!!!