STAGE 12 - Hotel by Penz

Great room and breakfast, friendly staff. Did not try the wellness area. The AC was off (wintertime) and there was no way to regulate the central heating for the room. NOT so cool when the room is too warm and the temperature outside is -8°. After some discussion hotel management reacted and we had a well-temperatured last night.

The hotel is located in a very central and easy to access area. Tourism central and I don't mind it. The rooms are clean, and the breakfast is very good no complaints! The bad stuff: 1. Beds are not comfortable and very cheap. 2. Bed pillows are very uncomfortable and offer little to no head support. 3. Hotel service is very poor. I had asked the front desk for extra pillows. I asked late in the evening when the hotel was not busy. The employee responded that they will send pillows up right away... the pillows never arrived. Ok. 4. Breakfast service. An employee named Daniel who seated us for breakfast was incredibly rude and possibly mentally disturbed. When we arrived to be seated he looked around the half empty breakfast area and said they had no seating available and offered instead to sit us at the bar. Very odd because the bar was closed, lights off, no one was working that area at 9 in the morning. It was completely closed. I asked why we couldn't be seated in the normal breakfast area where we had been eating the previous mornings without issue and he then hesitantly found a table we could sit at. The table he directed us to was then taken over by another couple. I asked him what we should do and he said just sit at another table. Later during our meal he was walking around and I stopped him and asked for his name. We felt that we were being discriminated against at most, and at best we experienced a very rude dude who should check his attitude next time.

The hotel is in a fantastic location. The room (“with panoramic view”) had a nice view and was decent size. However the sheets as well as the dressing gowns had holes in them, and the curtains had been installed in such a way that they didn’t close all the way, leaving light from outside shining onto the bed all night long. Staff at the reception were mostly nice but gave us conflicting information and were not very helpful when we complained about our room not getting cleaned. The breakfast was OK, but nothing to write home about. The worst part of the stay was the room service. Two days in a row we were out and about from 10am to 4pm and came back to a room not cleaned. Staff said they could only clean our room between 4:30 and 5pm. We asked them to come earlier next day, and they said they would but didn’t, claiming that the hotel was too busy. When they did clean, the clean was very superficial, and in fact they did not bother to take away all the trash, leaving behind e.g. used beer glasses. The table was never wiped, and the bathroom was given only a cursory clean. Our water glasses were not changed once over our 5 day stay, so I had to wash them myself at the bathroom sink. Overall I have seen higher hygiene standards in 3rd world motels.