Radisson Blu Hotel, Basel

Unfortunately, this stay was a real disappointment for me. After an almost 10-hour train journey, I arrived close to 1:00 AM and had expected a very different experience from what I usually associate with this hotel brand. While the suite was very spacious, it unfortunately felt quite dated, and the windows were visibly very dirty from the outside, which significantly affected the overall impression. What disappointed me even more was the service experience. Several messages I sent in advance were never answered, and upon arrival it seemed that my three-night reservation – although confirmed – had not been properly taken into account. At one point the reception desk was also unattended when I wanted to ask for an additional blankety Most importantly, I simply felt invisible as a guest. Regardless of membership status, hospitality should make guests feel welcome. I have “earned” my VIP status through many stays over the years, and in Radisson properties around the world I am used to at least a small gesture of appreciation at check-in. This time, there was none at all, which was surprising and disappointing. On a positive note, the restaurant staff were very kind, the breakfast was decent, and the pool area is large and was enjoyed by my daughter, which was a nice highlight during the stay. However, overall the experience unfortunately did not meet the standards I usually associate with Radisson, which makes this particularly disappointing. I cancelled my second night and went to another hotel.

Stayed for one night - had booked an individual room but saw on the app I had got an upgrade to a standard room - but upon checking in I was informed the room was changed back to an individual room as the hotel was fully booked. A bit strange to promise an upgrade to a Radisson Rewards VIP member - and then change it. But the problem with room 250 was the horrible smell of sewage. No one can miss that upon entering the room. So strange that it still was given to a customer without cleaning the drain. I was promised a change of room within 45 minutes - but happily that was done already within 5 minutes. Moved to a room that the app described as a standard room - see photo. But in fact it was a small individual room with a bed and 35 cms space round the bed - see photo. But hey - this was only for one night so I can cope with it. And then the restaurant - excellent breakfast. But issues during the dinner - good food but strange service where the younger waiter claimed he had served me a draft beer - which he hadn’t. He was also not aware of VIP members getting 15% discount on food thinking instead it was 10%….. So please train the staff ….. I hope I get better service with next booking in January -and don’t end up in a room with terrible sewage smell again ***** Uppdatering - returned for 3 night in January- it became 4 nights due to flight cancellation. This time so much better - better room- better service.

We had an event organized at this Blu Radisson and the staff did an amazing job and accomodated all our needs. From the front desk to the restaurant, they are all very friendly and super helpful. The room was also nice, bathroom is small but functional. Drinks and food at the restaurant were excellent. Special thanks to Lisa for organizing and helping at every step 🙏