Watersmeet Hotel

We got married here last year and have just returned for a first year anniversary lunch. Everytime we've been here it's always been a pleasant experience, it's a stunning location and building and the staff do it justice with good service with a smile and professionalism which is great, also the food and drinks are fantastic. Would recommend to anyone wanting something a bit special.

This is an incredible hotel and we had an almost perfect stay. The terrace room next to the restaurant was very special with stunning sea views, very clean and comfortable. The breakfast and evening meals were delicious and the staff were kind, friendly and accommodating and really made the experience very special and went above and beyond our expectations. When they heard from us that the meal on our first evening had been disrupted by something which was no fault of the actual team themselves whatsoever they were extremely kind and very responsive to our feedback. It was clear everyone works very very hard, seem to take pride in their work and I hope they know how lovely they are! We had a few really nice chats and it didn't feel too forced or like it was a massive chore. The waiting staff, reception staff and everyone we talked to were polite, genuine and caring. The outdoor seaview pool was one of the highlights of the experience and we were really surprised how peaceful and quiet it is despite being just round the corner from Woolacombe. There are beautiful walks right on the doorstep and even in the middle of the summer holidays we found a secluded cove to relax in. The indoor spa facility was also tranquil and we had an awesome afternoon tea on the terrace too. Massive compliments to the chef for all the food we were lucky enough to eat during our stay. Thank you also for offering me other options as a vegetarian that was much appreciated. The atmosphere in the hotel was informal and relaxed despite it being luxurious and well appointed. Also I have to say as a parent of young children having some child free time I really appreciated that the families who were guests at the same time as us as they were particularly considerate and sweet. They seemed to also be having a lovely relaxed and peaceful holiday.enjoying everything the hotel and surrounding area have to offer. Thank you very much to the whole team who work in the day to day running of the hotel for making us feel so welcome. You're doing a fantastic job and I hope you have a good rest of the season.

We unfortunately had to cancel a booking we had made to celebrate my birthday because my close relative was very unwell and we had to care for her. I appreciate that the T&Cs do not offer refunds with the type of booking we had but we asked if there was any possibility to rebook to another time, even if really out of peak times maybe when they definitely would not be busy. There was no flexibility at all and to be honest little humanity in how we were told it wasn’t possible. This is not something we can afford to pay for again in a hurry and we’re really disappointed with the approach taken.