Hotel Etoile & Alpenperle Residences

We had a fantastic stay at this hotel in October. Our room was clean and offered a wonderful view of the mountains. There was a Jacuzzi in the garden, which was perfect for relaxing with a glass of wine, and a small but cozy sauna. The breakfast was excellent, with a wide variety of choices. The staff were incredibly kind and professional.

This hotel hide clear information on the booking systems that some rooms they offering are located in the annex (if you book through known service providers) that is 5 min walk in completely different building and is far worse quality. Additionally access to sauna and hot tub and coming for breakfast it's very inconvenient if you located in the annex. They do not offer dressing rooms for sauna an hot tub usage if you located in annex. Additionally recepion personel in the hotel is very rude and unpleasant (specially while raising a complain) and is not able to accommodate customer wishes. Moreover their reservation system is not aligned with service providers rervration systems (on booking.com and other providers one additional room was available while in their reservation system it was not available) so it might be tricky that you book and not get accomodation

We were delighted to stay here on a recommendation. The friendly staff, rooms and breakfast were wonderful. There’s also a large playroom which we used often during our three day stay.