Hôtel Le Refuge

This is our third time staying here, and the location remains fantastic only about 50 meters from the ski lifts. The staff at the reception are always extremely polite, welcoming, and helpful. The rooms are quite big enough and bright, which makes the stay comfortable. This year, we also had the chance to see a few similar 3-star hotels just across the street. Over time, some areas here could benefit from renovation. The bathrooms in the rooms are a bit dated, although they are kept clean. The spa area in particular would feel more pleasant with some modernization, the silicone around the jacuzzi has turned black, and the area is not modern at all. The wooden elements on the exterior, such as the doors and windows, also show signs of age. That said, we would happily return for the excellent location and the wonderful staff. Since this is a public review, I simply wanted to share some constructive feedback, as a few updates could make this place even better.

Overall the experience could have been much better if the service at the reception had not been so terrible. My wife was sick, we still wanted to stay with you. When checking in we were promised that you will try to resell the room. Two days later we learned that was not true. Instead nothing happened and you asked us when we will be leaving... Worst experience in almost 40 years of hotel stays. Never again!

The hotel is ideally located in the middle of the lifts which was the reason why we initially chose the hotel. This made our stay much more pleasant. Breakfast was enjoyable with a large variety of options available. Lockers are made available for ski/snowboard gear in the lobby. The staff we very polite and helpful during our stay. the rooms are a little on the small side but the view from our balcony more than made up for that in the mornings and evenings. most importantly the showers were fantastic (hot and enough pressure) the spa area was much appreciated by the 3rd day to freshen up tired legs, with hot tub Jacuzzi, sauna and steam room. I wouldn't hesitate to recommend to a friend