Hotel NH Collection San Sebastián Aránzazu

We had a wonderful stay at Hotel NH Collection San Sebastián Aránzazu and wouldn’t hesitate to return. One of the biggest advantages is its location: it’s out of the main tourist hub, which means it’s quieter and more relaxed, yet still an easy walk to the beach and well connected to the rest of the city. It struck the perfect balance between calm and convenience. Traveling with our dog can sometimes be hit or miss. When we arrived, there was a dog bed and food bowls already set up in our room, which was a thoughtful and very welcome touch. Even better, the maid service went out of their way to accommodate us, timing their room visits around our dog walks so everything felt effortless and stress-free. What really made the stay special, though, was the staff. Every single person we interacted with was friendly, professional, and genuinely helpful. If you’re looking for a comfortable, well-run hotel in San Sebastián that’s peaceful, dog-friendly, and staffed by people who clearly care, this is an excellent choice. Highly recommended.

Good location, very accommodating for dogs. We brought our GSD with us and all the staff were very welcoming. Room service was fantastic. Parking rates are high but expected given the demand and space. Street parking is available if you manage to get it. However the GM dog rates are very high compared to other hotels in both Spain and France, they're half the cost everywhere else we have stayed which is a long list. The customer service is inconsistent, which is a shame as some staff really are exceptional, others very grumpy. Rooms are very good only thing stopping the room from being a 5* is the lack of smart TV. Location is great, although 40 minutes stroll from old town. Lastly we were not told about the online app until day 3 of our stay. Log in to this as soon as you arrive at your room, let's lots of information and you can request for pretty much anything you might need on there. Super fast too, quicker than calling (nobody would ever pick up the phone when we used it)

Nice hotel We stayed here a few night and really enjoyed it. The rooms were big enough and it was fairly good value as San Sebastian tends to be really expensive especially in Summer. The hotel was not really walking distance from town center for us, but it was not a problem as we had the car. If we are back in San Sebastian we would definitely come back here.