Apartamentos Mazuga Rural

It's truly sad to have to write this review after enjoying the "La Mazuga Rural" apartments for over 19 years. I certainly never thought the day would come when I'd recommend looking for another accommodation option, but unfortunately, here we are. Our family (5 people) has spent unforgettable summers here, but since the change in management two years ago, the experience has been frankly disappointing. Although the "La Mazuga Rural" apartments are the same as always, the current management leaves much to be desired. And to be clear, this review is for "La Mazuga Rural," and not for the neighboring "Cueto Mazuga," where the owner is attentive, friendly, and genuinely cares about his guests. If you're thinking of coming, I highly recommend choosing the "Cueto Mazuga" apartments, as the facilities (apartments, pool, garden, and common areas) are the same, but the difference in management is enormous. This year, after going to the same apartment for 15 days every summer, we've encountered several problems. From day one, we've had to put up with alarming humidity in the bathroom, which no one bothered to fix, despite our repeated complaints (photo attached). But the worst part was that, even though the rental price included two days of full cleaning (change of sheets, towels, etc.), they didn't come to clean even once. Despite reminding them several times, they always gave us excuses, while friends of ours staying at "Cueto Mazuga" enjoyed the cleaning service twice during the same dates. This is the first time this has ever happened to us. Furthermore, the remote they provided for the garage door didn't have batteries, and although we reported it, nothing was done about it. To top it all off, even though the apartment is for four people, one of my brothers, who lives abroad, wanted to join us for a few days. We informed the management about the possible arrival of a fifth person, but they told us it wasn't possible and forced us to book a hotel room, even though the apartment has a sofa bed (which, by the way, is broken). So, if you're thinking of bringing a guest for a few days, forget it. This left us with a bitter feeling, as if they didn't want us there for many more years, ignoring our problems and disregarding our concerns, despite our loyalty in returning year after year. It's unbelievable that for 18 years, we've always been a group of five in that apartment without any problems, and now we're faced with these senseless restrictions and not the slightest willingness to help. It's truly disappointing to see how a place that has meant so much to our family has declined in this way. It pains us deeply to have to look for another place for our holidays, but it's clear that "La Mazuga Rural" is no longer what it used to be. We do not recommend this place under its current management, and we hope that in the future, the necessary measures will be taken to recover the level of service we valued so much.

We, a family of four, stayed the second week of July. Apart from the staff, who were very friendly, everything was a disaster. I hate to say it, but the facilities are in dire need of major renovation. It's possible that people aren't using things properly either. The ceramic hob seemed new, but it had several chips. The dampness throughout the house, especially in the master bedroom, was enormous and smelly. It was truly disgusting to leave clothes in the wardrobes, which looked, at best, like something from a collector's collection. We stopped opening the bathroom window for fear of not being able to close it again. The toilet bowl was a constant, uncontrollable wobble, and thank goodness we usually bring our own pans from home. We won't be back.

We are a group of four adults and spent three very relaxing days. Arrival was easy, access was straightforward, and we had complete independence. The apartment, which was adapted for accessibility, was comfortable and spacious.