Hotel MOHR Life Resort

TL;DR: Stunning views and great facilities, but an extremely rude check-out ruined our stay. Will not return. If you have dark skin, consider carefully before booking. We stayed 3 nights and loved the mountain-view room (although with a stinking carpet), spotless wellness area, variety of saunas, and delicious, well-prepared food. Most restaurant staff were friendly and attentive. The problem came at check-out. We had booked two full-body massages and received written confirmation. Due to a scheduling issue, one was moved to the next day. At check-out, the invoice listed one full-body massage and one “Aroma Oil” massage, which we never booked or received. When we questioned it, the receptionist phoned the spa and was told, “Masseuse X only provides Aroma Oil massages,” as if that justified changing our booking without asking us. She then dismissed us with, “It is only 2€, I can give you a discount if you do not want to pay.” The amount was not the issue — the tone was condescending and humiliating. For the first time in years, I felt my skin colour may have played a role in how I was treated. This experience overshadowed an otherwise wonderful stay, and we will not return.

This was the most magical experience, from the moment you enter the staff is warm, welcoming and inviting. The spa area is clean, calming, and the best place to recharge, and the food was incredible. I would 100% recommend spending time here, you won’t regret it.

This was our second stay at the Mohr Life Resort, and the least we can say is that the hotel is in perfect harmony with the simply magnificent region. Everything has been designed so that the Zugspitze is always there in front of you, no matter where you are (room, bar, restaurant, spa, gym, etc.). There are lots of high-quality activities with very professional instructors (thank you, Bernhard). The guests are the center of attention at all times. A big thank you to all the staff for your kindness. We'll be back.