Palazzo San Lorenzo Hotel & Spa

I booked a hotel and indicated that I would be traveling with a child, including my child’s age. Then, two months after my booking — just one month before the trip — I received information stating that children under 14 are not allowed to use the swimming pool, and that if my husband and I wanted to use the pool, it would cost €25 per person per day. Seriously? I have never had to pay for using a swimming pool in any European hotel. I understand paying for parking, but a swimming pool? Of course, I canceled the reservation, but now I have to look for a new hotel right before my trip.

We stayed for 3 days at this hotel. Location is good, there are restaurants, medical shop and shopping market nearby. Reception staff were good and had really good experience interacting with them. Had bad experience with staff. I think the breakfast was not extensive and the restaurant staff felt kind of rude. They didn’t smile a single time and didn’t seem to care when we tried to call them for help couple of times and happened all the days we had breakfast so i think its not just a day thing. Also one evening we wanted to get some dinner to room and asked restaurant staff about how we can get it. He said today we are super busy and may not be possible and asked to check with front desk. Apart from that we had a good time. Also the entire three days we didn’t see anyone of our age (around 35) in the entire hotel and everyone was looking at us like they were seeing people for the first time. These are my personal observations both positive and negative.

We had a very good experience at this hotel. It is very well situated for exploring Tuscany and Colle itself has several very good restaurants. The bedroom was large and kept very clean throughout our stay. The hotel facilities include a pool, spa nand private car park. My only suggestion is that the hotel dinner menu be changed at least once a week to encourage use. I would not hesitate to recommend Palazzo San Lorenzo.